Care.com: Why can't I talk to a live person?*I delected m...
A Care.com customer review by GetHuman user ~Leslee Primm from November 27th, 2017
Background on ~Leslee Primm's case
GetHuman: ~Leslee Primm - can you tell our other Care.com customers when your case took place?
~Leslee Primm: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Leslee Primm a list of common Care.com problems)
~Leslee Primm: "Setup service" was why I was trying to call.
~Leslee Primm's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Leslee Primm: Why can't I talk to a live person?*I delected my account because only men contacted me. They were scammers . It frightened me that after delecting my profile , they are still hitting on me.*I want my account wiped out forever.*You have a responsibility to protect me.*Why can't your big company have CS reps to talk to?*I'm very angry. ***-***-****
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~Leslee Primm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Leslee Primm: I'd give them a one out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~Leslee Primm: For that I would say one out of five.
GetHuman: And finally- any advice for other Care.com customers?
~Leslee Primm: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Leslee Primm taken from his Care.com customer service problem that occurred on November 23rd, 2017.