Care.com: I was doing my background check and you guys do...
A Care.com customer review by GetHuman user ~deveta key from November 24th, 2017
Background on ~deveta key 's case
GetHuman: ~deveta key - can you tell our other Care.com customers when your case took place?
~deveta key : Yes. It was evening, on November 15th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~deveta key a list of common Care.com problems)
~deveta key : "Update Account Info" was why I was trying to call.
~deveta key 's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~deveta key : I was doing my background check and you guys don't let people know that the background check was confirm and and I was just calling to let you guys know that I needed a refund. I have paid for a background check today ******* please call me at ********** and I will also call you
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~deveta key : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~deveta key : I'd give them a three out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~deveta key : For that I would say two out of five.
GetHuman: And finally- any advice for other Care.com customers?
~deveta key : Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~deveta key taken from his Care.com customer service problem that occurred on November 15th, 2017.