Care.com: Terrible website, they go out of their way to N...
A Care.com customer review by GetHuman user ~RUN FROM CARE.COM from November 25th, 2017
Background on ~RUN FROM CARE.COM's case
GetHuman: ~RUN FROM CARE.COM - can you tell our other Care.com customers when your case took place?
~RUN FROM CARE.COM: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~RUN FROM CARE.COM a list of common Care.com problems)
~RUN FROM CARE.COM: "Profile Setup" was why I was trying to call.
~RUN FROM CARE.COM's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RUN FROM CARE.COM: Terrible website, they go out of their way to NEVER give you a phone to call them and NEVER give you an email address to write them. They have bad housekeepers. TERRIBLE SITE!!! TERRIBLE SERVICE!!!
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~RUN FROM CARE.COM: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RUN FROM CARE.COM: I'd give them a five out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~RUN FROM CARE.COM: For that I would say two out of five.
GetHuman: And finally- any advice for other Care.com customers?
~RUN FROM CARE.COM: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RUN FROM CARE.COM taken from his Care.com customer service problem that occurred on November 24th, 2017.