Care.com: There are many options but no life person to ta...
A Care.com customer review by GetHuman user ~julie from November 23rd, 2017
Background on ~julie's case
GetHuman: ~julie - can you tell our other Care.com customers when your case took place?
~julie: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows ~julie a list of common Care.com problems)
~julie: "Cancel Account" was why I was trying to call.
~julie's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~julie: There are many options but no life person to talk to. You can never be connected to a live person and I have been exchanging emails back and forth as well but no result. they don't care to help you or to solve your issue. i just want to sign up and pay for membership but their site can't do anything. i am trying to rach them by phone and email for days but nothing so far. it has been two weeks.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
~julie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~julie: I'd give them a five out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
~julie: For that I would say two out of five.
GetHuman: And finally- any advice for other Care.com customers?
~julie: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~julie taken from his Care.com customer service problem that occurred on November 17th, 2017.