Caremark: No matter how bad the wait time or talking to a...
A Caremark customer review by GetHuman user ~anonymous from Vidor, Tx from November 17th, 2017
Background on ~anonymous from Vidor, Tx's case
GetHuman: ~anonymous from Vidor, Tx - can you tell our other Caremark customers when your case took place?
~anonymous from Vidor, Tx: Yes I can. It was evening, on November 15th.
GetHuman: Did you reach out to Caremark, and if so, how?
GetHuman: And which of these common Caremark customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous from Vidor, Tx a list of common Caremark problems)
~anonymous from Vidor, Tx: "Overcharge/Strange charge" was why I was trying to call.
~anonymous from Vidor, Tx's review of Caremark customer service
GetHuman: So how would you sum up your experience for GetHuman's Caremark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous from Vidor, Tx: No matter how bad the wait time or talking to a computer it beats CVS hands down. CVS can not get a script correct and employees don't care. I am going back to mail order service.
GetHuman: Let's quantify your experience contacting Caremark. On a scale of 1 to 5, how easy is it go get help on a Caremark problem?
~anonymous from Vidor, Tx: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous from Vidor, Tx: I'd give them a five out of five on communication.
GetHuman: And what about Caremark's ability to quickly and effectively address your problem?
~anonymous from Vidor, Tx: For that I would say two out of five.
GetHuman: And finally- any advice for other Caremark customers?
~anonymous from Vidor, Tx: Call them early in the day or late. Don't forget any personal or account information you might need for Caremark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous from Vidor, Tx taken from his Caremark customer service problem that occurred on November 15th, 2017.