Carrier: The call resulted in a few terse comments from...
A Carrier customer review by GetHuman user ~terry from November 13th, 2017
Background on ~terry's case
GetHuman: ~terry - can you tell our other Carrier customers when your case took place?
~terry: Yes. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Carrier, and if so, how?
GetHuman: And which of these common Carrier customer issues best describes the reason you wanted to talk to them?
(Shows ~terry a list of common Carrier problems)
~terry: "Where to buy" was why I was trying to call.
~terry's review of Carrier customer service
GetHuman: So how would you sum up your experience for GetHuman's Carrier customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~terry: The call resulted in a few terse comments from the Carrier person (lady) indicating that my problem was between me and the installer of the Carrier unit. She seemed to be busy to be bothered with me and my issues.
GetHuman: Let's quantify your experience contacting Carrier. On a scale of 1 to 5, how easy is it go get help on a Carrier problem?
~terry: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~terry: I'd give them a four out of five on communication.
GetHuman: And what about Carrier's ability to quickly and effectively address your problem?
~terry: For that I would say five out of five.
GetHuman: And finally- any advice for other Carrier customers?
~terry: Call them early in the day or late. Don't forget any personal or account information you might need for Carrier to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~terry taken from his Carrier customer service problem that occurred on November 4th, 2017.
Carrier
5.00 of 5 stars | 6 reviews
~terry's Carrier Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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