Caterpillar Inc.: Quickly when the man found out I did not work f...
A Caterpillar Inc. customer review by GetHuman user GetHuman-75520 from November 16th, 2017
Background on GetHuman-75520's case
GetHuman: GetHuman-75520 - can you tell our other Caterpillar Inc. customers when your case took place?
GetHuman-75520: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to Caterpillar Inc., and if so, how?
GetHuman: And which of these common Caterpillar Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-75520 a list of common Caterpillar Inc. problems)
GetHuman-75520: "Returns" was why I was trying to call.
GetHuman-75520's review of Caterpillar Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Caterpillar Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-75520: Quickly when the man found out I did not work for a CAT dealer, he could not give me any information. Really?????? I sell more CAT products than most CAT dealers.
GetHuman: Let's quantify your experience contacting Caterpillar Inc.. On a scale of 1 to 5, how easy is it go get help on a Caterpillar Inc. problem?
GetHuman-75520: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-75520: I'd give them a one out of five on communication.
GetHuman: And what about Caterpillar Inc.'s ability to quickly and effectively address your problem?
GetHuman-75520: For that I would say five out of five.
GetHuman: And finally- any advice for other Caterpillar Inc. customers?
GetHuman-75520: Call them early in the day or late. Don't forget any personal or account information you might need for Caterpillar Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-75520 taken from his Caterpillar Inc. customer service problem that occurred on November 11th, 2017.
Caterpillar Inc.
2.00 of 5 stars | 7 reviews
GetHuman-75520's Caterpillar Inc. Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars
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