Caterpillar Inc.: She couldn't answer question about dozer blade...
A Caterpillar Inc. customer review by GetHuman user GetHuman-369845 from November 21st, 2017
Background on GetHuman-369845's case
GetHuman: GetHuman-369845 - can you tell our other Caterpillar Inc. customers when your case took place?
GetHuman-369845: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to Caterpillar Inc., and if so, how?
GetHuman: And which of these common Caterpillar Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-369845 a list of common Caterpillar Inc. problems)
GetHuman-369845: "Repairs" was why I was trying to call.
GetHuman-369845's review of Caterpillar Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Caterpillar Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-369845: She couldn't answer question about dozer blade hydraulics before I buy new D*k and no engineer to forward to. The dealer doesn't know and I wouldn't be confident with his answer.
GetHuman: Let's quantify your experience contacting Caterpillar Inc.. On a scale of 1 to 5, how easy is it go get help on a Caterpillar Inc. problem?
GetHuman-369845: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-369845: I'd give them a three out of five on communication.
GetHuman: And what about Caterpillar Inc.'s ability to quickly and effectively address your problem?
GetHuman-369845: For that I would say four out of five.
GetHuman: And finally- any advice for other Caterpillar Inc. customers?
GetHuman-369845: Call them early in the day or late. Don't forget any personal or account information you might need for Caterpillar Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-369845 taken from his Caterpillar Inc. customer service problem that occurred on November 19th, 2017.
Caterpillar Inc.
2.00 of 5 stars | 7 reviews
GetHuman-369845's Caterpillar Inc. Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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