Cbeyond Communications: Always a very long wait. They're probably goin...
A Cbeyond Communications customer review by GetHuman user ~Rick Stein from November 18th, 2017
Background on ~Rick Stein's case
GetHuman: ~Rick Stein - can you tell our other Cbeyond Communications customers when your case took place?
~Rick Stein: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Cbeyond Communications, and if so, how?
GetHuman: And which of these common Cbeyond Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Rick Stein a list of common Cbeyond Communications problems)
~Rick Stein: "Lower my bill" was why I was trying to call.
~Rick Stein's review of Cbeyond Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cbeyond Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rick Stein: Always a very long wait. They're probably going out of business, don't want to spend the money to improve it.
GetHuman: Let's quantify your experience contacting Cbeyond Communications. On a scale of 1 to 5, how easy is it go get help on a Cbeyond Communications problem?
~Rick Stein: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rick Stein: I'd give them a one out of five on communication.
GetHuman: And what about Cbeyond Communications's ability to quickly and effectively address your problem?
~Rick Stein: For that I would say four out of five.
GetHuman: And finally- any advice for other Cbeyond Communications customers?
~Rick Stein: Call them early in the day or late. Don't forget any personal or account information you might need for Cbeyond Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rick Stein taken from his Cbeyond Communications customer service problem that occurred on November 14th, 2017.