Cbeyond Communications: HORRIBLE CUSTOMER SERVICE!!! it has been * days...
A Cbeyond Communications customer review by GetHuman user ~anon from November 15th, 2017
Background on ~anon's case
GetHuman: ~anon - can you tell our other Cbeyond Communications customers when your case took place?
~anon: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Cbeyond Communications, and if so, how?
GetHuman: And which of these common Cbeyond Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~anon a list of common Cbeyond Communications problems)
~anon: "Change plan" was why I was trying to call.
~anon's review of Cbeyond Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cbeyond Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon: HORRIBLE CUSTOMER SERVICE!!! it has been * days since we placed a ticket for a service call and they have yet to call us! i've been calling everyday since then multiple times and even spoke to the manager who assured me * hours ago we'd be placed on high priority for a call back and it still no call to set up a scehdule. really? * days JUST to SET-UP a schedule?!!? don't even know when they will be able to make it out this is just ridiculous!
GetHuman: Let's quantify your experience contacting Cbeyond Communications. On a scale of 1 to 5, how easy is it go get help on a Cbeyond Communications problem?
~anon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon: I'd give them a one out of five on communication.
GetHuman: And what about Cbeyond Communications's ability to quickly and effectively address your problem?
~anon: For that I would say one out of five.
GetHuman: And finally- any advice for other Cbeyond Communications customers?
~anon: Call them early in the day or late. Don't forget any personal or account information you might need for Cbeyond Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon taken from his Cbeyond Communications customer service problem that occurred on November 7th, 2017.