Cbeyond Communications: WORST CUSTOMER SERVICE. Contacted the customer...
A Cbeyond Communications customer review by GetHuman user ~Info from November 11th, 2017
Background on ~Info's case
GetHuman: ~Info - can you tell our other Cbeyond Communications customers when your case took place?
~Info: Yes. It was afternoon, on November 1st.
GetHuman: Did you reach out to Cbeyond Communications, and if so, how?
GetHuman: And which of these common Cbeyond Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Info a list of common Cbeyond Communications problems)
~Info: "Setup service" was why I was trying to call.
~Info's review of Cbeyond Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cbeyond Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Info: WORST CUSTOMER SERVICE. Contacted the customer service to fix fax to email issue. They kept on pushing it to email provider where as the email was working fine and the fax was not working. *The customer service representative was not interested to solve the problem.
GetHuman: Let's quantify your experience contacting Cbeyond Communications. On a scale of 1 to 5, how easy is it go get help on a Cbeyond Communications problem?
~Info: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Info: I'd give them a four out of five on communication.
GetHuman: And what about Cbeyond Communications's ability to quickly and effectively address your problem?
~Info: For that I would say three out of five.
GetHuman: And finally- any advice for other Cbeyond Communications customers?
~Info: Call them early in the day or late. Don't forget any personal or account information you might need for Cbeyond Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Info taken from his Cbeyond Communications customer service problem that occurred on November 1st, 2017.