Cellular One: I set in the local office for a Mgr that never...
A Cellular One customer review by GetHuman user ~Vince from November 6th, 2017
Background on ~Vince's case
GetHuman: ~Vince - can you tell our other Cellular One customers when your case took place?
~Vince: Yes. It was late at night, on October 29th.
GetHuman: Did you reach out to Cellular One, and if so, how?
GetHuman: And which of these common Cellular One customer issues best describes the reason you wanted to talk to them?
(Shows ~Vince a list of common Cellular One problems)
~Vince: "Change plan" was why I was trying to call.
~Vince's review of Cellular One customer service
GetHuman: So how would you sum up your experience for GetHuman's Cellular One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Vince: I set in the local office for a Mgr that never showed up for over a hour. The customer service is terrible
GetHuman: Let's quantify your experience contacting Cellular One. On a scale of 1 to 5, how easy is it go get help on a Cellular One problem?
~Vince: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Vince: I'd give them a two out of five on communication.
GetHuman: And what about Cellular One's ability to quickly and effectively address your problem?
~Vince: For that I would say three out of five.
GetHuman: And finally- any advice for other Cellular One customers?
~Vince: Call them early in the day or late. Don't forget any personal or account information you might need for Cellular One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Vince taken from his Cellular One customer service problem that occurred on October 29th, 2017.
Cellular One
3.00 of 5 stars | 89 reviews
~Vince's Cellular One Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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