Cellular One: "Polly" floor supervisor for the custromer serv...
A Cellular One customer review by GetHuman user ~satisfied customer from October 31st, 2017
Background on ~satisfied customer's case
GetHuman: ~satisfied customer - can you tell our other Cellular One customers when your case took place?
~satisfied customer: Yeah. It was evening, on October 29th.
GetHuman: Did you reach out to Cellular One, and if so, how?
GetHuman: And which of these common Cellular One customer issues best describes the reason you wanted to talk to them?
(Shows ~satisfied customer a list of common Cellular One problems)
~satisfied customer: "Complaint" was why I was trying to call.
~satisfied customer's review of Cellular One customer service
GetHuman: So how would you sum up your experience for GetHuman's Cellular One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~satisfied customer: "Polly" floor supervisor for the custromer service call center assisted me with my issue when it was escalated. Polly was very professional and helpful. When I had called in previously toward the end of June to make payment arrangements for *** I was told I must call in by the first of july to hold it out until my payday July *th. I called in the evening of July *st- but apparently my account was not noted. I have worked in customer service and realize how important payment arrangements and noting customer accounts is. I was very frustrated that I had followed the instruction I had been given to avoid service interruption. When my service was suspended I was confused given the arrangements I had made w*the gentleman on July *st. Polly investigated thoroughly for me. I felt that she not only dealt with a frustrated customer professionally-I felt as thoough she had a personal committment to help me as a Cell One customer. Super Kudos to her for mopping up July *st's customer service rep'
GetHuman: Let's quantify your experience contacting Cellular One. On a scale of 1 to 5, how easy is it go get help on a Cellular One problem?
~satisfied customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~satisfied customer: I'd give them a five out of five on communication.
GetHuman: And what about Cellular One's ability to quickly and effectively address your problem?
~satisfied customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Cellular One customers?
~satisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for Cellular One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~satisfied customer taken from his Cellular One customer service problem that occurred on October 29th, 2017.
Cellular One
3.00 of 5 stars | 89 reviews
~satisfied customer's Cellular One Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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