Cenlar: trying to refi, first they said I needed proof...
A Cenlar customer review by GetHuman user GetHuman-185516 from October 31st, 2017
Background on GetHuman-185516's case
GetHuman: GetHuman-185516 - can you tell our other Cenlar customers when your case took place?
GetHuman-185516: Sure. It was morning, on October 29th.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-185516 a list of common Cenlar problems)
GetHuman-185516: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-185516's review of Cenlar customer service
GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-185516: trying to refi, first they said I needed proof of insurance, which I faxed then * seperate times from March through May to * different people and departments, then they told escrow company I needed $**** for flood insurance, NOT, then they told me they paid a tax lein of $***.** for water and sewer, actual lein was $**.**. They are a nightmare and should be investigated
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
GetHuman-185516: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-185516: I'd give them a five out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
GetHuman-185516: For that I would say two out of five.
GetHuman: And finally- any advice for other Cenlar customers?
GetHuman-185516: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-185516 taken from his Cenlar customer service problem that occurred on October 29th, 2017.