CenterPoint Energy: This company does not care about service. You a...
A CenterPoint Energy customer review by GetHuman user ~angryHoustonian from November 2nd, 2017
Background on ~angryHoustonian's case
GetHuman: ~angryHoustonian - can you tell our other CenterPoint Energy customers when your case took place?
~angryHoustonian: Yeah. It was middle of the night, on October 25th.
GetHuman: Did you reach out to CenterPoint Energy, and if so, how?
GetHuman: And which of these common CenterPoint Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~angryHoustonian a list of common CenterPoint Energy problems)
~angryHoustonian: "Book appointment" was why I was trying to call.
~angryHoustonian's review of CenterPoint Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's CenterPoint Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angryHoustonian: This company does not care about service. You are given * options for gas hook-up: one is they don't call in advance and come between *a-*p, knock on your door, and if nobody answers they leave. The other option is they will take up to * phone numbers to call in advance. They call each number once and if there is no answer then they don't come turn on your gas. This is absurd. You wait ** minutes on hold to find out that you must cancel your work for the day just so they will turn on your ability to cook, shower, and have heat!
GetHuman: Let's quantify your experience contacting CenterPoint Energy. On a scale of 1 to 5, how easy is it go get help on a CenterPoint Energy problem?
~angryHoustonian: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angryHoustonian: I'd give them a one out of five on communication.
GetHuman: And what about CenterPoint Energy's ability to quickly and effectively address your problem?
~angryHoustonian: For that I would say five out of five.
GetHuman: And finally- any advice for other CenterPoint Energy customers?
~angryHoustonian: Call them early in the day or late. Don't forget any personal or account information you might need for CenterPoint Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angryHoustonian taken from his CenterPoint Energy customer service problem that occurred on October 25th, 2017.