CenterPoint Energy: This company shows little desire to actually pr...
A CenterPoint Energy customer review by GetHuman user ~jimcrow from November 2nd, 2017
Background on ~jimcrow's case
GetHuman: ~jimcrow - can you tell our other CenterPoint Energy customers when your case took place?
~jimcrow: Yes I can. It was morning, on October 25th.
GetHuman: Did you reach out to CenterPoint Energy, and if so, how?
GetHuman: And which of these common CenterPoint Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~jimcrow a list of common CenterPoint Energy problems)
~jimcrow: "Lower my bill" was why I was trying to call.
~jimcrow's review of CenterPoint Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's CenterPoint Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jimcrow: This company shows little desire to actually provide any quality service to customers. They know they're the only show in town in Houston, TX. Their technicians could do a bit more to make contact with new customers than make one call and disregard the service order all-together if nobody answers the first call. . .
GetHuman: Let's quantify your experience contacting CenterPoint Energy. On a scale of 1 to 5, how easy is it go get help on a CenterPoint Energy problem?
~jimcrow: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jimcrow: I'd give them a four out of five on communication.
GetHuman: And what about CenterPoint Energy's ability to quickly and effectively address your problem?
~jimcrow: For that I would say three out of five.
GetHuman: And finally- any advice for other CenterPoint Energy customers?
~jimcrow: Call them early in the day or late. Don't forget any personal or account information you might need for CenterPoint Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jimcrow taken from his CenterPoint Energy customer service problem that occurred on October 25th, 2017.