CenturyLink: I live in an area where there are * choices: ca...

A CenturyLink customer review by GetHuman user GetHuman-55119 from November 28th, 2017

Background on GetHuman-55119's case

GetHuman: GetHuman-55119 - can you tell our other CenturyLink customers when your case took place?
GetHuman-55119: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman-55119: I used the 888-218-0467 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-55119 a list of common CenturyLink problems)
GetHuman-55119: "Cancel Service" was why I was trying to call.

GetHuman-55119's review of CenturyLink customer service

GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-55119: I live in an area where there are * choices: cable or CL. My apartments don't allow cable. I signed up with CL over a year ago, and it has just been ****. Fraudulent billing, ignoring confirmation numbers that they themselves have given me to confirm a payment, threats to disconnect service becauses they have not credited my payments - the list goes on ad nauseam. I have read on one of the review sites that some customers are launching a class action law suit. If we had one here, I would be in it. Thank you.
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
GetHuman-55119: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-55119: I'd give them a five out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
GetHuman-55119: For that I would say five out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
GetHuman-55119: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-55119 taken from his CenturyLink customer service problem that occurred on November 23rd, 2017.


2.56 of 5 stars | 192 reviews

GetHuman-55119's CenturyLink Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like CenturyLink, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with CenturyLink in any way.

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