CenturyLink: The absolute worst. Been trying to call them fo...
A CenturyLink customer review by GetHuman user ~Tiredofthis from November 14th, 2017
Background on ~Tiredofthis's case
GetHuman: ~Tiredofthis - can you tell our other CenturyLink customers when your case took place?
~Tiredofthis: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Tiredofthis a list of common CenturyLink problems)
~Tiredofthis: "Setup service" was why I was trying to call.
~Tiredofthis's review of CenturyLink customer service
GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tiredofthis: The absolute worst. Been trying to call them for three days straight and I get hung up on, transferred to the wrong person, transferred to the Spanish speaking department, told someone else can help me, then told that the next person is unable to do anything for me and the office that can help is closed. So far *.* hours of my life has been wasted and I'm told I need to try back tomorrow morning.
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~Tiredofthis: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tiredofthis: I'd give them a one out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~Tiredofthis: For that I would say five out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~Tiredofthis: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tiredofthis taken from his CenturyLink customer service problem that occurred on November 11th, 2017.