CenturyLink: They say less than ** seconds - they LIE. Sinc...

A CenturyLink customer review by GetHuman user GetHuman-409248 from November 28th, 2017

Background on GetHuman-409248's case

GetHuman: GetHuman-409248 - can you tell our other CenturyLink customers when your case took place?
GetHuman-409248: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman-409248: I used the 800-201-4099 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-409248 a list of common CenturyLink problems)
GetHuman-409248: "Complaint" was why I was trying to call.

GetHuman-409248's review of CenturyLink customer service

GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-409248: They say less than ** seconds - they LIE. Since CenturyLink took over QWest the service is terrible. You cannot get tech support - except via chat which is not available on weekends. Calling puts you on wait - we intend to get rid of them as soon as we can which is a shame because when the service works it is good. Now calls are farmed out to foreign countries - before you could speak to a US tech who understood American English. I have been on phone for ** minutes and have just been told that "Your call is very important to us* we are sorry you have waited so long* your call will be answered in order received and we value your business"!!!!!!
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
GetHuman-409248: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-409248: I'd give them a one out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
GetHuman-409248: For that I would say two out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
GetHuman-409248: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-409248 taken from his CenturyLink customer service problem that occurred on November 18th, 2017.


2.56 of 5 stars | 192 reviews

GetHuman-409248's CenturyLink Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like CenturyLink, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with CenturyLink in any way.

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