CenturyLink: To get an answer directly is almost impossible...

A CenturyLink customer review by GetHuman user GetHuman-77960 from November 25th, 2017

Background on GetHuman-77960's case

GetHuman: GetHuman-77960 - can you tell our other CenturyLink customers when your case took place?
GetHuman-77960: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman-77960: I used the 888-218-0467 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-77960 a list of common CenturyLink problems
GetHuman-77960: "Cancel or change service" was why I was trying to call.

GetHuman-77960's review of CenturyLink customer service

GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77960: To get an answer directly is almost impossible. The call has to be transferred to someone else so there is a wait with that. Also, I'm tired of the entire lingo on the voicemail about all of the other ways of obtaining info and other services offered. It's an aggravation!
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
GetHuman-77960: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77960: I'd give them a three out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
GetHuman-77960: For that I would say two out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
GetHuman-77960: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77960 taken from his CenturyLink customer service problem that occurred on November 18th, 2017.

CenturyLink

2.56 of 5 stars | 192 reviews
CenturyLink ReviewsCenturyLink's Phone NumberAll CenturyLink contact infoGeneral CenturyLink customer service info
GetHuman-77960's CenturyLink Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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