CenturyLink: Needed to upgrade my home phone service from th...
A CenturyLink customer review by GetHuman user ~annoyedCenturyLinkcustomer from November 25th, 2017
Background on ~annoyedCenturyLinkcustomer's case
GetHuman: ~annoyedCenturyLinkcustomer - can you tell our other CenturyLink customers when your case took place?
~annoyedCenturyLinkcustomer: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyedCenturyLinkcustomer a list of common CenturyLink problems)
~annoyedCenturyLinkcustomer: "Transfer Service" was why I was trying to call.
~annoyedCenturyLinkcustomer's review of CenturyLink customer service
GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyedCenturyLinkcustomer: Needed to upgrade my home phone service from the base plan to the Home Phone Unlimited. It's been * hours and counting, no one seems to be able to help with such a simple task.
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~annoyedCenturyLinkcustomer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyedCenturyLinkcustomer: I'd give them a two out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~annoyedCenturyLinkcustomer: For that I would say five out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~annoyedCenturyLinkcustomer: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyedCenturyLinkcustomer taken from his CenturyLink customer service problem that occurred on November 20th, 2017.