CenturyLink: The agent had NO IDEA why he was speaking to me...
A CenturyLink customer review by GetHuman user ~Ash from November 21st, 2017
Background on ~Ash's case
GetHuman: ~Ash - can you tell our other CenturyLink customers when your case took place?
~Ash: Yes. It was middle of the night, on November 12th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Ash a list of common CenturyLink problems)
~Ash: "Complaint" was why I was trying to call.
~Ash's review of CenturyLink customer service
GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ash: The agent had NO IDEA why he was speaking to me? It seemed like the system does not tell them that a customer has been called on the call back system. He was extremely rude and totally unhelpful.
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~Ash: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ash: I'd give them a one out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~Ash: For that I would say five out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~Ash: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ash taken from his CenturyLink customer service problem that occurred on November 12th, 2017.