CenturyLink: They've build a Firewall between customer and h...
A CenturyLink customer review by GetHuman user ~Jbsedona from November 23rd, 2017
Background on ~Jbsedona's case
GetHuman: ~Jbsedona - can you tell our other CenturyLink customers when your case took place?
~Jbsedona: Yes I can. It was morning, on November 20th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Jbsedona a list of common CenturyLink problems)
~Jbsedona: "Technical Support" was why I was trying to call.
~Jbsedona's review of CenturyLink customer service
GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jbsedona: They've build a Firewall between customer and help...sent me to Philippines with horrible English speakers, I asked to be transferred to US* the connection was LOUSY, asked for a US number to call in future, was told: "There is NONE"...The worst customer interface of any company I've ever dealt with...the tech who finally showed up was terrific* we were without phone service for a week...and umpteen calls to a automaton....WORST...stick with your cell phone..landline infrastructure is ancient and their are not about to put money in the ground...
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~Jbsedona: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jbsedona: I'd give them a three out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~Jbsedona: For that I would say five out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~Jbsedona: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jbsedona taken from his CenturyLink customer service problem that occurred on November 20th, 2017.