CenturyLink: Horrible company. Have been trying to cancel se...

A CenturyLink customer review by GetHuman user ~F century link from November 24th, 2017

Background on ~F century link's case

GetHuman: ~F century link - can you tell our other CenturyLink customers when your case took place?
~F century link: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
~F century link: I used the 800-201-4099 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~F century link a list of common CenturyLink problems)
~F century link: "Transfer Service" was why I was trying to call.

~F century link's review of CenturyLink customer service

GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~F century link: Horrible company. Have been trying to cancel service for days. Won't let me. Went to their service disconnect line, was on hold for ** minutes and hung up. Two minutes later I get an email confirming service. AVOID CENTURY LINK!!!!
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~F century link: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~F century link: I'd give them a two out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~F century link: For that I would say five out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~F century link: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~F century link taken from his CenturyLink customer service problem that occurred on November 14th, 2017.


2.56 of 5 stars | 192 reviews

~F century link's CenturyLink Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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