CenturyLink: Their website contact support page never fully...

A CenturyLink customer review by GetHuman user ~BRidge from November 10th, 2017

Background on ~BRidge's case

GetHuman: ~BRidge - can you tell our other CenturyLink customers when your case took place?
~BRidge: Sure. It was evening, on November 6th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
~BRidge: I used the 888-218-0467 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~BRidge a list of common CenturyLink problems)
~BRidge: "Service problem" was why I was trying to call.

~BRidge's review of CenturyLink customer service

GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BRidge: Their website contact support page never fully loads an email address or contact to get a hold of anyone. Best way we got ahold of them was to go their facebook account and email from there. https:**www.facebook.com*CenturyLink*info Click on their tinyurl link under About section.
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~BRidge: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BRidge: I'd give them a five out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~BRidge: For that I would say four out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~BRidge: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BRidge taken from his CenturyLink customer service problem that occurred on November 6th, 2017.


2.56 of 5 stars | 192 reviews

~BRidge's CenturyLink Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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