Certegy: I called this * at *:** EST and was told this n...
A Certegy customer review by GetHuman user ~Anon from November 22nd, 2017
Background on ~Anon's case
GetHuman: ~Anon - can you tell our other Certegy customers when your case took place?
~Anon: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Certegy, and if so, how?
GetHuman: And which of these common Certegy customer issues best describes the reason you wanted to talk to them?
(Shows ~Anon a list of common Certegy problems)
~Anon: "Declined Payment" was why I was trying to call.
~Anon's review of Certegy customer service
GetHuman: So how would you sum up your experience for GetHuman's Certegy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anon: I called this * at *:** EST and was told this number is for casinos and was given another number which was not "human" and could not help. False advertising does not make me happy. This service is neither professional or convenient, and how do we know you really exist and are not just some bogus company attempting to extract personal identification information to be used unjustly. Don't you think that if we have to come this far for something this personal, some consumers might be a little "gun shy" just what kind of proof do we have as consumers regarding your "legit" practices. Just because you are who you say you are...how do I know. WORTHLESS!
GetHuman: Let's quantify your experience contacting Certegy. On a scale of 1 to 5, how easy is it go get help on a Certegy problem?
~Anon: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anon: I'd give them a five out of five on communication.
GetHuman: And what about Certegy's ability to quickly and effectively address your problem?
~Anon: For that I would say five out of five.
GetHuman: And finally- any advice for other Certegy customers?
~Anon: Call them early in the day or late. Don't forget any personal or account information you might need for Certegy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anon taken from his Certegy customer service problem that occurred on November 15th, 2017.