Ceva Logistics: I could not locate my order using the tracking...
A Ceva Logistics customer review by GetHuman user GetHuman-160502 from November 19th, 2017
Background on GetHuman-160502's case
GetHuman: GetHuman-160502 - can you tell our other Ceva Logistics customers when your case took place?
GetHuman-160502: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Ceva Logistics, and if so, how?
GetHuman: And which of these common Ceva Logistics customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-160502 a list of common Ceva Logistics problems)
GetHuman-160502: "Track item" was why I was trying to call.
GetHuman-160502's review of Ceva Logistics customer service
GetHuman: So how would you sum up your experience for GetHuman's Ceva Logistics customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-160502: I could not locate my order using the tracking number given by sharper image ** hours after I was given it. I called ceva and the woman who answered was very rude and said very quickly "give it another ** hours" and hung up! I did and it was still not there so I called sharper image. Sharper image could not locate it on ceva's site either and nobody was answering the phone so they had to leave messages and I had to wait. * days later I got an email confirming the tracking number and an explanation that ceva was behind due to the holidays. I then get a call from a boston number that I did not answer during dinner and since there was not a message left I did not call it back until I saw that the same number was there twice with no message left. When the woman answered I asked if they were calling to schedule a delivery and she told me I need to "check my messages" and I told her she was being very rude and there was not a message left and she says she cant help me without a tracking numb
GetHuman: Let's quantify your experience contacting Ceva Logistics. On a scale of 1 to 5, how easy is it go get help on a Ceva Logistics problem?
GetHuman-160502: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-160502: I'd give them a five out of five on communication.
GetHuman: And what about Ceva Logistics's ability to quickly and effectively address your problem?
GetHuman-160502: For that I would say four out of five.
GetHuman: And finally- any advice for other Ceva Logistics customers?
GetHuman-160502: Call them early in the day or late. Don't forget any personal or account information you might need for Ceva Logistics to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-160502 taken from his Ceva Logistics customer service problem that occurred on November 12th, 2017.