Chadwick's: I have returned my merchandise but they did not...

A Chadwick's customer review by GetHuman user ~1310betsy from November 7th, 2017

Background on ~1310betsy's case

GetHuman: ~1310betsy - can you tell our other Chadwick's customers when your case took place?
~1310betsy: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Chadwick's, and if so, how?
~1310betsy: I used the 877-330-3393 number I found for on the GetHuman Chadwick's customer phone number page I was on: Chadwick's Customer Service Phone Number
GetHuman: And which of these common Chadwick's customer issues best describes the reason you wanted to talk to them?
(Shows ~1310betsy a list of common Chadwick's problems)
~1310betsy: "Warranty claim" was why I was trying to call.

~1310betsy's review of Chadwick's customer service

GetHuman: So how would you sum up your experience for GetHuman's Chadwick's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~1310betsy: I have returned my merchandise but they did not process my refund. Each time I am told they are going through "financial restructuring." They obviously have no money. I must now dispute the payment with AMEX.
GetHuman: Let's quantify your experience contacting Chadwick's. On a scale of 1 to 5, how easy is it go get help on a Chadwick's problem?
~1310betsy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~1310betsy: I'd give them a two out of five on communication.
GetHuman: And what about Chadwick's's ability to quickly and effectively address your problem?
~1310betsy: For that I would say three out of five.
GetHuman: And finally- any advice for other Chadwick's customers?
~1310betsy: Call them early in the day or late. Don't forget any personal or account information you might need for Chadwick's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~1310betsy taken from his Chadwick's customer service problem that occurred on November 6th, 2017.

Chadwick's

2.00 of 5 stars | 9 reviews

~1310betsy's Chadwick's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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