Chadwick's: I ordered two items of clothing before Thanksgi...
A Chadwick's customer review by GetHuman user ~Nicolson from November 8th, 2017
Background on ~Nicolson's case
GetHuman: ~Nicolson - can you tell our other Chadwick's customers when your case took place?
~Nicolson: Yes I can. It was late at night, on November 6th.
GetHuman: Did you reach out to Chadwick's, and if so, how?
GetHuman: And which of these common Chadwick's customer issues best describes the reason you wanted to talk to them?
(Shows ~Nicolson a list of common Chadwick's problems)
~Nicolson: "Warranty claim" was why I was trying to call.
~Nicolson's review of Chadwick's customer service
GetHuman: So how would you sum up your experience for GetHuman's Chadwick's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nicolson: I ordered two items of clothing before Thanksgiving. I have heard nothing from Chadwick's about the status of my order. I tried to call customer service, but I was put on terminal hold several times. Your service is obnoxious and without doubt the worse shopping experience I have had in decades. Your site is slow. I have been waiting an hour to talk to someone. It is unlikely I will ever order from chadwicks again I will take my business elsewhere. This is unfortunate as I have been a customer for ** years. Respectfully, Dr. Nancy Nicolson It is a waste of time to say how long I waited for a response. I got none after hours.
GetHuman: Let's quantify your experience contacting Chadwick's. On a scale of 1 to 5, how easy is it go get help on a Chadwick's problem?
~Nicolson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nicolson: I'd give them a four out of five on communication.
GetHuman: And what about Chadwick's's ability to quickly and effectively address your problem?
~Nicolson: For that I would say one out of five.
GetHuman: And finally- any advice for other Chadwick's customers?
~Nicolson: Call them early in the day or late. Don't forget any personal or account information you might need for Chadwick's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nicolson taken from his Chadwick's customer service problem that occurred on November 6th, 2017.