Chadwick's: I purchased two items. I recieved one correct i...
A Chadwick's customer review by GetHuman user ~Unhappy from November 5th, 2017
Background on ~Unhappy's case
GetHuman: ~Unhappy - can you tell our other Chadwick's customers when your case took place?
~Unhappy: Sure. It was late at night, on November 3rd.
GetHuman: Did you reach out to Chadwick's, and if so, how?
GetHuman: And which of these common Chadwick's customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy a list of common Chadwick's problems)
~Unhappy: "Track order" was why I was trying to call.
~Unhappy's review of Chadwick's customer service
GetHuman: So how would you sum up your experience for GetHuman's Chadwick's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy: I purchased two items. I recieved one correct item and one incorrect item. I returned them both and after almost a month of mailing it to Chadwicks they wave managed to now charge my bank account THREE time! Customer services refuses to let me speak with a supervisor saying they have to take my phone number and will receive a call with **-** hours. Completely unexceptable!!!! Will NEVER NEVER shop there again
GetHuman: Let's quantify your experience contacting Chadwick's. On a scale of 1 to 5, how easy is it go get help on a Chadwick's problem?
~Unhappy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy: I'd give them a two out of five on communication.
GetHuman: And what about Chadwick's's ability to quickly and effectively address your problem?
~Unhappy: For that I would say five out of five.
GetHuman: And finally- any advice for other Chadwick's customers?
~Unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Chadwick's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy taken from his Chadwick's customer service problem that occurred on November 3rd, 2017.