Chadwick's: I returned two orders and both were never credi...
A Chadwick's customer review by GetHuman user ~Ripped Off from November 8th, 2017
Background on ~Ripped Off's case
GetHuman: ~Ripped Off - can you tell our other Chadwick's customers when your case took place?
~Ripped Off: Yup. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Chadwick's, and if so, how?
GetHuman: And which of these common Chadwick's customer issues best describes the reason you wanted to talk to them?
(Shows ~Ripped Off a list of common Chadwick's problems)
~Ripped Off: "Track order" was why I was trying to call.
~Ripped Off's review of Chadwick's customer service
GetHuman: So how would you sum up your experience for GetHuman's Chadwick's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ripped Off: I returned two orders and both were never credited back to my account. I called and was told it took several billing cycles to appear on my statement. Now * months later they are taking new orders but have no functional customer service only lies. They recently filed for bankruptcy. Looks like the thieves will take down more customers! I have pitched this story to the news in hopes of preventing more victims.
GetHuman: Let's quantify your experience contacting Chadwick's. On a scale of 1 to 5, how easy is it go get help on a Chadwick's problem?
~Ripped Off: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ripped Off: I'd give them a four out of five on communication.
GetHuman: And what about Chadwick's's ability to quickly and effectively address your problem?
~Ripped Off: For that I would say three out of five.
GetHuman: And finally- any advice for other Chadwick's customers?
~Ripped Off: Call them early in the day or late. Don't forget any personal or account information you might need for Chadwick's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ripped Off taken from his Chadwick's customer service problem that occurred on October 30th, 2017.