Charlotte Observer: I got connected to the Phillipines and a snotty...
A Charlotte Observer customer review by GetHuman user ~TRES_annoyed from November 15th, 2017
Background on ~TRES_annoyed's case
GetHuman: ~TRES_annoyed - can you tell our other Charlotte Observer customers when your case took place?
~TRES_annoyed: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to Charlotte Observer, and if so, how?
GetHuman: And which of these common Charlotte Observer customer issues best describes the reason you wanted to talk to them?
(Shows ~TRES_annoyed a list of common Charlotte Observer problems)
~TRES_annoyed: "Lower my bill" was why I was trying to call.
~TRES_annoyed's review of Charlotte Observer customer service
GetHuman: So how would you sum up your experience for GetHuman's Charlotte Observer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TRES_annoyed: I got connected to the Phillipines and a snotty little guy said he would "extend my subscription" a day to make up for Fri & Sun non-deliveries. I tried to explain that since I got the week-end only, that didn't make sense. If I missed the (expensive) Sunday paper, how did extending to the following Monday or Tuesday help??*UNsatisfactory. I quit.
GetHuman: Let's quantify your experience contacting Charlotte Observer. On a scale of 1 to 5, how easy is it go get help on a Charlotte Observer problem?
~TRES_annoyed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TRES_annoyed: I'd give them a one out of five on communication.
GetHuman: And what about Charlotte Observer's ability to quickly and effectively address your problem?
~TRES_annoyed: For that I would say three out of five.
GetHuman: And finally- any advice for other Charlotte Observer customers?
~TRES_annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for Charlotte Observer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TRES_annoyed taken from his Charlotte Observer customer service problem that occurred on November 9th, 2017.