Charlotte Observer: Pressing * once got me to the hold line. Press...
A Charlotte Observer customer review by GetHuman user GetHuman-262596 from November 13th, 2017
Background on GetHuman-262596's case
GetHuman: GetHuman-262596 - can you tell our other Charlotte Observer customers when your case took place?
GetHuman-262596: Sure. It was afternoon, on November 4th.
GetHuman: Did you reach out to Charlotte Observer, and if so, how?
GetHuman: And which of these common Charlotte Observer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-262596 a list of common Charlotte Observer problems)
GetHuman-262596: "Lower my bill" was why I was trying to call.
GetHuman-262596's review of Charlotte Observer customer service
GetHuman: So how would you sum up your experience for GetHuman's Charlotte Observer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-262596: Pressing * once got me to the hold line. Pressing additional times made no difference. Thanks for your help.
GetHuman: Let's quantify your experience contacting Charlotte Observer. On a scale of 1 to 5, how easy is it go get help on a Charlotte Observer problem?
GetHuman-262596: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-262596: I'd give them a two out of five on communication.
GetHuman: And what about Charlotte Observer's ability to quickly and effectively address your problem?
GetHuman-262596: For that I would say one out of five.
GetHuman: And finally- any advice for other Charlotte Observer customers?
GetHuman-262596: Call them early in the day or late. Don't forget any personal or account information you might need for Charlotte Observer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-262596 taken from his Charlotte Observer customer service problem that occurred on November 4th, 2017.