Charlotte Russe: Cheap clothing
A Charlotte Russe customer review by GetHuman user GetHuman-chattyca from December 8th, 2017
Background on GetHuman-chattyca's case
GetHuman: GetHuman-chattyca - can you tell our other Charlotte Russe customers when your case took place?
GetHuman-chattyca: Sure. It was morning, on December 2nd.
GetHuman: Did you reach out to Charlotte Russe, and if so, how?
GetHuman: And which of these common Charlotte Russe customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-chattyca a list of common Charlotte Russe problems)
GetHuman-chattyca: "Overcharge/Strange charge" was why I was trying to contact.
GetHuman-chattyca's review of Charlotte Russe customer service
GetHuman: So how would you sum up your experience for GetHuman's Charlotte Russe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-chattyca: Cheap clothing
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-chattyca: We purchased a dress a month ago. Very cute dress. Followed the washing instructions and at the bodice, the seams just raveled. We have no tickets left, no receipt. Dress is not wearable or can't even repair. So disappointed.
GetHuman: Let's quantify your experience contacting Charlotte Russe. On a scale of 1 to 5, how easy is it go get help on a Charlotte Russe problem?
GetHuman-chattyca: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-chattyca: I'd give them a one out of five on communication.
GetHuman: And what about Charlotte Russe's ability to quickly and effectively address your problem?
GetHuman-chattyca: For that I would say four out of five.
GetHuman: And finally- any advice for other Charlotte Russe customers?
GetHuman-chattyca: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Charlotte Russe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-chattyca taken from his Charlotte Russe customer service problem that occurred on December 2nd, 2017.