Charlotte Russe: The wait to speak with a supervisor is untenabl...
A Charlotte Russe customer review by GetHuman user ~serious631 from November 13th, 2017
Background on ~serious631's case
GetHuman: ~serious631 - can you tell our other Charlotte Russe customers when your case took place?
~serious631: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Charlotte Russe, and if so, how?
GetHuman: And which of these common Charlotte Russe customer issues best describes the reason you wanted to talk to them?
(Shows ~serious631 a list of common Charlotte Russe problems)
~serious631: "Complaint" was why I was trying to contact.
~serious631's review of Charlotte Russe customer service
GetHuman: So how would you sum up your experience for GetHuman's Charlotte Russe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~serious631: The wait to speak with a supervisor is untenable and the general customer service employees are obviously reading from a script. I ordered a package, never recieved it-yet, they thought I should file a police report and jump through hoops to get a refund for items that I never received. crazy. The best part came when I asked for corporate address, to write a letter, and was told that that information wasn't available to them.
GetHuman: Let's quantify your experience contacting Charlotte Russe. On a scale of 1 to 5, how easy is it go get help on a Charlotte Russe problem?
~serious631: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~serious631: I'd give them a two out of five on communication.
GetHuman: And what about Charlotte Russe's ability to quickly and effectively address your problem?
~serious631: For that I would say one out of five.
GetHuman: And finally- any advice for other Charlotte Russe customers?
~serious631: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Charlotte Russe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~serious631 taken from his Charlotte Russe customer service problem that occurred on November 9th, 2017.
Charlotte Russe
1.00 of 5 stars | 5 reviews
~serious631's Charlotte Russe Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Charlotte Russe, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Charlotte Russe in any way.