Charter Communications: Charter service *****.cutting service without n...

A Charter Communications customer review by GetHuman user ~Not happy costumer from November 21st, 2017

Background on ~Not happy costumer's case

GetHuman: ~Not happy costumer - can you tell our other Charter Communications customers when your case took place?
~Not happy costumer: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
~Not happy costumer: I used the 833-949-0036 number I found for on the GetHuman Charter Communications customer phone number page I was on: Charter Communications Customer Service Phone Number
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Not happy costumer a list of common Charter Communications problems)
~Not happy costumer: "Technical support" was why I was trying to call.

~Not happy costumer's review of Charter Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Not happy costumer: Charter service *****.cutting service without notice and cutting service for no reason.im not gonna go back for charter.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Not happy costumer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Not happy costumer: I'd give them a three out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Not happy costumer: For that I would say four out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Not happy costumer: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Not happy costumer taken from his Charter Communications customer service problem that occurred on November 19th, 2017.

Charter Communications

2.30 of 5 stars | 335 reviews

~Not happy costumer's Charter Communications Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Charter Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Charter Communications in any way.

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