Charter Communications: I was told my the lady I talked to that I would...
A Charter Communications customer review by GetHuman user ~The uncle from November 13th, 2017
Background on ~The uncle's case
GetHuman: ~The uncle - can you tell our other Charter Communications customers when your case took place?
~The uncle: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~The uncle a list of common Charter Communications problems)
~The uncle: "Service problem" was why I was trying to call.
~The uncle's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The uncle: I was told my the lady I talked to that I would not be charged if I cut a dead tree down and it happened to rip out the charter cables that is running threw it. I find this hard to understand that your company wouldnt hire a tree service to come out and take the tree down. I am sure it will cost you a whole lot more to replace the cables then hireing someone to remove the limbs. Any event I would like something in writing that says I wont be charged if the tree does knock down the cables.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~The uncle: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The uncle: I'd give them a five out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~The uncle: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~The uncle: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The uncle taken from his Charter Communications customer service problem that occurred on November 7th, 2017.