Charter Communications: Phone people are great but who's fixing the pro...
A Charter Communications customer review by GetHuman user ~Out of Business ALL DAY from November 19th, 2017
Background on ~Out of Business ALL DAY's case
GetHuman: ~Out of Business ALL DAY - can you tell our other Charter Communications customers when your case took place?
~Out of Business ALL DAY: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Out of Business ALL DAY a list of common Charter Communications problems)
~Out of Business ALL DAY: "Pay bill" was why I was trying to call.
~Out of Business ALL DAY's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Out of Business ALL DAY: Phone people are great but who's fixing the problem? E-mail out ALL DAY! You've got to be kidding me. Where else can a I get a business friendly e-mail service because Charter ain't it?
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Out of Business ALL DAY: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Out of Business ALL DAY: I'd give them a three out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Out of Business ALL DAY: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Out of Business ALL DAY: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Out of Business ALL DAY taken from his Charter Communications customer service problem that occurred on November 13th, 2017.