Charter Communications: The worst customer service imaginable. The inte...
A Charter Communications customer review by GetHuman user GetHuman-396349 from November 22nd, 2017
Background on GetHuman-396349's case
GetHuman: GetHuman-396349 - can you tell our other Charter Communications customers when your case took place?
GetHuman-396349: Yes. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-396349 a list of common Charter Communications problems)
GetHuman-396349: "Service problem" was why I was trying to call.
GetHuman-396349's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-396349: The worst customer service imaginable. The internet virtual assistant doesn't answer specific questions when your system has made a mistake. Then there are various different phone numbers to call all of which are automated and don't answer specific questions. When I finally got through the long series of automated questions that were irrelevant to my concern and the system was going to connect me to a real person, the number would ring and I would be disconnected. This happened SIX times! I have spent more than * hours attempting to get the service I need and even when I finally connected with a live person I couldn't get service because the account is in my husband's name. He's out of the country for a month. I explained that I expected service and would not wait a month but that made no difference. We have a dish on our home and will switch back to that service because your customer service is so unacceptable.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
GetHuman-396349: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-396349: I'd give them a five out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
GetHuman-396349: For that I would say four out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
GetHuman-396349: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-396349 taken from his Charter Communications customer service problem that occurred on November 19th, 2017.