Charter Communications: Good, helpful info that solved the problem. Onl...
A Charter Communications customer review by GetHuman user ~joolie kaboolie from November 22nd, 2017
Background on ~joolie kaboolie's case
GetHuman: ~joolie kaboolie - can you tell our other Charter Communications customers when your case took place?
~joolie kaboolie: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~joolie kaboolie a list of common Charter Communications problems)
~joolie kaboolie: "Lower My Bill" was why I was trying to call.
~joolie kaboolie's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joolie kaboolie: Good, helpful info that solved the problem. Only complaint: rep talked very fast* therefore I had to ask her to repeat herself a few times. This seems to be happening more often w customer service reps. They're prolly pressured*rewarded for * of customers processed, but if they must repeat themselves, what's the point?
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~joolie kaboolie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joolie kaboolie: I'd give them a three out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~joolie kaboolie: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~joolie kaboolie: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joolie kaboolie taken from his Charter Communications customer service problem that occurred on November 15th, 2017.