Charter Communications: while i was verifying connections as told by te...
A Charter Communications customer review by GetHuman user ~Nancy gallegos from November 5th, 2017
Background on ~Nancy gallegos's case
GetHuman: ~Nancy gallegos - can you tell our other Charter Communications customers when your case took place?
~Nancy gallegos: Yup. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy gallegos a list of common Charter Communications problems)
~Nancy gallegos: "Refund" was why I was trying to call.
~Nancy gallegos's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy gallegos: while i was verifying connections as told by technician, Joann, charter cut me off from the chat. Technicians are very helpful. Corporate attitude *****.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Nancy gallegos: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy gallegos: I'd give them a two out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Nancy gallegos: For that I would say five out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Nancy gallegos: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy gallegos taken from his Charter Communications customer service problem that occurred on October 27th, 2017.