Chase Auto Finance: would not let me talk to a person, keeps referr...

A Chase Auto Finance customer review by GetHuman user ~Notsatisfied from November 25th, 2017

Background on ~Notsatisfied's case

GetHuman: ~Notsatisfied - can you tell our other Chase Auto Finance customers when your case took place?
~Notsatisfied: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Chase Auto Finance, and if so, how?
~Notsatisfied: I used the 800-336-6675 number I found for on the GetHuman Chase Auto Finance customer phone number page I was on: Chase Auto Finance Customer Service Phone Number
GetHuman: And which of these common Chase Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Notsatisfied a list of common Chase Auto Finance problems)
~Notsatisfied: "Update account information" was why I was trying to call.

~Notsatisfied's review of Chase Auto Finance customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Notsatisfied: would not let me talk to a person, keeps referring to internet and I want to talk to a representative.
GetHuman: Let's quantify your experience contacting Chase Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Auto Finance problem?
~Notsatisfied: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Notsatisfied: I'd give them a three out of five on communication.
GetHuman: And what about Chase Auto Finance's ability to quickly and effectively address your problem?
~Notsatisfied: For that I would say five out of five.
GetHuman: And finally- any advice for other Chase Auto Finance customers?
~Notsatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Notsatisfied taken from his Chase Auto Finance customer service problem that occurred on November 17th, 2017.

Chase Auto Finance

4.75 of 5 stars | 65 reviews

~Notsatisfied's Chase Auto Finance Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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