Chase Credit Cards: After getting caught in all the "loops" I tried...

A Chase Credit Cards customer review by GetHuman user GetHuman-379176 from November 27th, 2017

Background on GetHuman-379176's case

GetHuman: GetHuman-379176 - can you tell our other Chase Credit Cards customers when your case took place?
GetHuman-379176: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Chase Credit Cards, and if so, how?
GetHuman-379176: I used the 800-432-3117 number I found for on the GetHuman Chase Credit Cards customer phone number page I was on: Chase Credit Cards Customer Service Phone Number
GetHuman: And which of these common Chase Credit Cards customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379176 a list of common Chase Credit Cards problems)
GetHuman-379176: "Lower my rate" was why I was trying to call.

GetHuman-379176's review of Chase Credit Cards customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase Credit Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379176: After getting caught in all the "loops" I tried this method and got a very helpful person who answered all my questions.
GetHuman: Let's quantify your experience contacting Chase Credit Cards. On a scale of 1 to 5, how easy is it go get help on a Chase Credit Cards problem?
GetHuman-379176: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379176: I'd give them a four out of five on communication.
GetHuman: And what about Chase Credit Cards's ability to quickly and effectively address your problem?
GetHuman-379176: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase Credit Cards customers?
GetHuman-379176: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Credit Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379176 taken from his Chase Credit Cards customer service problem that occurred on November 22nd, 2017.

Chase Credit Cards

3.80 of 5 stars | 133 reviews

GetHuman-379176's Chase Credit Cards Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Chase Credit Cards, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Chase Credit Cards in any way.

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