Chase Credit Cards: reverse credit purchase

A Chase Credit Cards customer review by GetHuman user GetHuman-danaweb from November 30th, 2017

Background on GetHuman-danaweb's case

GetHuman: GetHuman-danaweb - can you tell our other Chase Credit Cards customers when your case took place?
GetHuman-danaweb: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Chase Credit Cards, and if so, how?
GetHuman-danaweb: I used the 800-432-3117 number I found for on the GetHuman Chase Credit Cards customer phone number page I was on: Chase Credit Cards Customer Service Phone Number
GetHuman: And which of these common Chase Credit Cards customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-danaweb a list of common Chase Credit Cards problems)
GetHuman-danaweb: "Check Application Status" was why I was trying to call.

GetHuman-danaweb's review of Chase Credit Cards customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase Credit Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-danaweb: reverse credit purchase
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-danaweb: I make a purchase to Electric Fireplaces Direct and am going to return it. They are making a run-a-round of it. The guarantee states that if it is unsatisfactory and reported within ** days, as long as one has the original packaging the purchase price, minus shipping, will be refunded. The fireplace sounded like a machine gun and it was impossible to sleep. I have everything they requested and didn't want it to pass the two weeks. I received it ******** but am still waiting for more information from them. I can't get the same person that took my order to talk with. It is not damaged and works fine--if one can stand the noise. It is an AARP Chase Credit Card. Thank you.
GetHuman: Let's quantify your experience contacting Chase Credit Cards. On a scale of 1 to 5, how easy is it go get help on a Chase Credit Cards problem?
GetHuman-danaweb: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-danaweb: I'd give them a three out of five on communication.
GetHuman: And what about Chase Credit Cards's ability to quickly and effectively address your problem?
GetHuman-danaweb: For that I would say five out of five.
GetHuman: And finally- any advice for other Chase Credit Cards customers?
GetHuman-danaweb: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Credit Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-danaweb taken from his Chase Credit Cards customer service problem that occurred on November 25th, 2017.

Chase Credit Cards

3.80 of 5 stars | 133 reviews

GetHuman-danaweb's Chase Credit Cards Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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