Chase Credit Cards: called direct to Chase heaqdquarters in NYC and...

A Chase Credit Cards customer review by GetHuman user ~ZMan from October 30th, 2017

Background on ~ZMan's case

GetHuman: ~ZMan - can you tell our other Chase Credit Cards customers when your case took place?
~ZMan: Yes I can. It was afternoon, on October 27th.
GetHuman: Did you reach out to Chase Credit Cards, and if so, how?
~ZMan: I used the 800-432-3117 number I found for on the GetHuman Chase Credit Cards customer phone number page I was on: Chase Credit Cards Customer Service Phone Number
GetHuman: And which of these common Chase Credit Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~ZMan a list of common Chase Credit Cards problems)
~ZMan: "Cancel Account" was why I was trying to call.

~ZMan's review of Chase Credit Cards customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase Credit Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ZMan: called direct to Chase heaqdquarters in NYC and was connected to customer service person who really listened to my problem, briefly looked at my account record, told me there was no problem crediting $*** of late and bounce fees and * minutes later it was all taken care of! (that was after * failures with reps at the phone number shown on the credit card and * failure using email communication, all of whom said that NOTHING could be done)!
GetHuman: Let's quantify your experience contacting Chase Credit Cards. On a scale of 1 to 5, how easy is it go get help on a Chase Credit Cards problem?
~ZMan: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ZMan: I'd give them a five out of five on communication.
GetHuman: And what about Chase Credit Cards's ability to quickly and effectively address your problem?
~ZMan: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase Credit Cards customers?
~ZMan: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Credit Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ZMan taken from his Chase Credit Cards customer service problem that occurred on October 27th, 2017.

Chase Credit Cards

3.80 of 5 stars | 133 reviews

~ZMan's Chase Credit Cards Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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