Chase Home Finance: Leah was great. She answered the questions she...
A Chase Home Finance customer review by GetHuman user ~Unclebricky from November 27th, 2017
Background on ~Unclebricky's case
GetHuman: ~Unclebricky - can you tell our other Chase Home Finance customers when your case took place?
~Unclebricky: Yup. It was afternoon, on November 25th.
GetHuman: Did you reach out to Chase Home Finance, and if so, how?
GetHuman: And which of these common Chase Home Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Unclebricky a list of common Chase Home Finance problems)
~Unclebricky: "Repayment question" was why I was trying to call.
~Unclebricky's review of Chase Home Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Home Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unclebricky: Leah was great. She answered the questions she could and connected me with another department that could answer the ones she couldn't. She explained my questions to the new rep and introduced him to me. He was already up to speed with my inquiry and was equally helpful and answered all my questions without having to start from the beginning. Honestly, I was expecting the opposite experience from a large financial institution like Chase. Well done.
GetHuman: Let's quantify your experience contacting Chase Home Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Home Finance problem?
~Unclebricky: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unclebricky: I'd give them a three out of five on communication.
GetHuman: And what about Chase Home Finance's ability to quickly and effectively address your problem?
~Unclebricky: For that I would say four out of five.
GetHuman: And finally- any advice for other Chase Home Finance customers?
~Unclebricky: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Home Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unclebricky taken from his Chase Home Finance customer service problem that occurred on November 25th, 2017.