Chase Home Finance: Was looking for the correct address to add to m...
A Chase Home Finance customer review by GetHuman user ~Aunt Agnes from November 24th, 2017
Background on ~Aunt Agnes's case
GetHuman: ~Aunt Agnes - can you tell our other Chase Home Finance customers when your case took place?
~Aunt Agnes: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Chase Home Finance, and if so, how?
GetHuman: And which of these common Chase Home Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Aunt Agnes a list of common Chase Home Finance problems)
~Aunt Agnes: "Update account information" was why I was trying to call.
~Aunt Agnes's review of Chase Home Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Home Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aunt Agnes: Was looking for the correct address to add to my homeowner's policy, showing them as lienholder. Operator was very helpful
GetHuman: Let's quantify your experience contacting Chase Home Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Home Finance problem?
~Aunt Agnes: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aunt Agnes: I'd give them a five out of five on communication.
GetHuman: And what about Chase Home Finance's ability to quickly and effectively address your problem?
~Aunt Agnes: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase Home Finance customers?
~Aunt Agnes: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Home Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aunt Agnes taken from his Chase Home Finance customer service problem that occurred on November 16th, 2017.