Chase UCard: Website having technical issues. Will not let y...
A Chase UCard customer review by GetHuman user ~M_K97 from November 24th, 2017
Background on ~M_K97's case
GetHuman: ~M_K97 - can you tell our other Chase UCard customers when your case took place?
~M_K97: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Chase UCard, and if so, how?
GetHuman: And which of these common Chase UCard customer issues best describes the reason you wanted to talk to them?
(Shows ~M_K97 a list of common Chase UCard problems)
~M_K97: "Complaint" was why I was trying to call.
~M_K97's review of Chase UCard customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase UCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~M_K97: Website having technical issues. Will not let you log in. When I goggled * times to find a customer service phone number ( which was unreal) customer service Maria was very rude & basically told me I didn't know how to use the site. Well, I have * degree's so that shut her up. This site is unbelievable and will be reported to the BBB. --don't waste your time.
GetHuman: Let's quantify your experience contacting Chase UCard. On a scale of 1 to 5, how easy is it go get help on a Chase UCard problem?
~M_K97: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~M_K97: I'd give them a five out of five on communication.
GetHuman: And what about Chase UCard's ability to quickly and effectively address your problem?
~M_K97: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase UCard customers?
~M_K97: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Chase UCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~M_K97 taken from his Chase UCard customer service problem that occurred on November 19th, 2017.