Chase UCard: Worthless. All this phone number does now is g...
A Chase UCard customer review by GetHuman user ~C.S. from November 24th, 2017
Background on ~C.S.'s case
GetHuman: ~C.S. - can you tell our other Chase UCard customers when your case took place?
~C.S.: Yup. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Chase UCard, and if so, how?
GetHuman: And which of these common Chase UCard customer issues best describes the reason you wanted to talk to them?
(Shows ~C.S. a list of common Chase UCard problems)
~C.S.: "Complaint" was why I was trying to call.
~C.S.'s review of Chase UCard customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase UCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~C.S.: Worthless. All this phone number does now is give you instructions on how to use the website. There is no option to reach a human, but all their info still says to call this number to reach customer service. I'm recommending to my company that we take our business elsewhere, since Chase doesn't seem to want it.
GetHuman: Let's quantify your experience contacting Chase UCard. On a scale of 1 to 5, how easy is it go get help on a Chase UCard problem?
~C.S.: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~C.S.: I'd give them a five out of five on communication.
GetHuman: And what about Chase UCard's ability to quickly and effectively address your problem?
~C.S.: For that I would say five out of five.
GetHuman: And finally- any advice for other Chase UCard customers?
~C.S.: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Chase UCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~C.S. taken from his Chase UCard customer service problem that occurred on November 22nd, 2017.