Chase: Called to permanently stop mortgage autopay.Ini...

A Chase customer review by GetHuman user ~Now I'm DEBT FREE!!! from November 14th, 2017

Background on ~Now I'm DEBT FREE!!!'s case

GetHuman: ~Now I'm DEBT FREE!!! - can you tell our other Chase customers when your case took place?
~Now I'm DEBT FREE!!!: Yup. It was morning, on November 5th.
GetHuman: Did you reach out to Chase, and if so, how?
~Now I'm DEBT FREE!!!: I used the 800-935-9935 number I found for on the GetHuman Chase customer phone number page I was on: Chase Customer Service Phone Number
GetHuman: And which of these common Chase customer issues best describes the reason you wanted to talk to them?
(Shows ~Now I'm DEBT FREE!!! a list of common Chase problems)
~Now I'm DEBT FREE!!!: "Get Banking Help" was why I was trying to call.

~Now I'm DEBT FREE!!!'s review of Chase customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Now I'm DEBT FREE!!!: Called to permanently stop mortgage autopay.Initial phone rep was very polite, easy to understand and quickly researched how autopay was setup(web or phone).Because setup was by phone, I had to be transferred to another dept, but the first rep gave me the direct phone number in case I got cut off. Transfer took less than a minute. Next phone rep was a bit hard to understand at first due to a soft voice, but asked the right questions to understand exactly what I needed and was able to complete my request. Thank you
GetHuman: Let's quantify your experience contacting Chase. On a scale of 1 to 5, how easy is it go get help on a Chase problem?
~Now I'm DEBT FREE!!!: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Now I'm DEBT FREE!!!: I'd give them a four out of five on communication.
GetHuman: And what about Chase's ability to quickly and effectively address your problem?
~Now I'm DEBT FREE!!!: For that I would say five out of five.
GetHuman: And finally- any advice for other Chase customers?
~Now I'm DEBT FREE!!!: Call them early in the day or late. Don't forget any personal or account information you might need for Chase to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Now I'm DEBT FREE!!! taken from his Chase customer service problem that occurred on November 5th, 2017.


2.58 of 5 stars | 121 reviews

~Now I'm DEBT FREE!!!'s Chase Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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